Stage Kids
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Frequently Asked Questions

Find answers to common questions about using Stage Kids Portal.

Find quick answers to the most common questions about Stage Kids Portal.

Account & Registration

How do I create an account?

  1. Visit portal.stagekids.com.au
  2. Click Sign Up
  3. Enter your email and create a password
  4. Verify your email address
  5. Complete your profile and add your children

I forgot my password. How do I reset it?

  1. Go to the login page
  2. Click Forgot Password
  3. Enter your email address
  4. Check your inbox for the reset link
  5. Create a new password

Can I have multiple children on one account?

Yes! You can add as many children as you need to a single parent account. Go to My Children → Add Child to add additional students.

How do I update my contact details?

Go to Settings → Profile to update your email, phone number, and address.

Classes & Enrolment

How do I enrol my child in a class?

  1. Go to Classes in the menu
  2. Browse available classes or use filters
  3. Click on a class to see details
  4. Click Enrol and select your child
  5. Complete the enrolment form

Can I change my child's class after enrolling?

Yes, subject to availability. Contact us as soon as possible if you need to change classes. Some changes may be made directly through the portal.

What if my child misses a class?

Contact the studio to discuss make-up class options. Some classes offer catch-up sessions or alternative times.

How do I know what to bring to class?

Each class page includes information about dress code and requirements. You can also find this in your enrolment confirmation email.

Payments & Billing

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and direct debit from Australian bank accounts.

When are fees due?

Fees are typically due before the term begins. Check your invoice for the specific due date.

Can I set up a payment plan?

Yes, contact our team to discuss payment plan options. We want to make dance accessible for every family.

How do I get a receipt for my payment?

Receipts are automatically emailed after each payment. You can also download receipts from Payments → History.

Are there sibling discounts?

Yes! Sibling discounts are automatically applied when you enrol multiple children. The discount will show on your invoice.

Technical Issues

The portal isn't loading properly. What should I do?

Try these steps:

  1. Refresh the page
  2. Clear your browser cache
  3. Try a different browser
  4. Check your internet connection

If issues persist, contact our support team.

I'm not receiving emails from Stage Kids Portal

  1. Check your spam/junk folder
  2. Add noreply@stagekids.com.au to your contacts
  3. Verify your email address is correct in Settings
  4. Contact support if problems continue

The app is asking me to log in again

For security, sessions expire after a period of inactivity. Simply log in again with your email and password.

Contacting Support

How can I reach the support team?

  • Email: support@stagekids.com.au
  • Phone: During studio hours
  • In-Portal: Click the help icon in the bottom right

What are support hours?

Our team responds to enquiries during studio operating hours. We aim to respond to all emails within 24 hours.

I have feedback about the portal

We love hearing from parents! Send your feedback to support@stagekids.com.au or use the feedback form in the portal.

Still Have Questions?

Can't find what you're looking for? Our friendly team is always happy to help. Contact us anytime and we'll get back to you as soon as possible.