Stage Kids
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Security Settings

Keep your Stage Kids Portal account secure with these security features and settings.

Your account security is important to us. Here's how to manage your password, review account activity, and keep your account safe.

Accessing Security Settings

  1. Log in to Stage Kids Portal
  2. Click your profile icon
  3. Select Settings
  4. Click Security

Password Management

Changing Your Password

We recommend changing your password:

  • Every 6-12 months
  • If you suspect someone else has access
  • After using a shared computer
  • If you've used it on public WiFi

To change your password:

  1. Go to Settings > Security
  2. Click Change Password
  3. Enter your current password
  4. Enter your new password
  5. Confirm your new password
  6. Click Update Password

Password Requirements

For a strong password, we require:

  • At least 8 characters
  • Mix of uppercase and lowercase letters
  • At least one number
  • Recommended: Include a special character (!@#$%^&*)

Password Tips

  • Don't use easily guessable information (birthdays, names)
  • Don't reuse passwords from other sites
  • Consider using a password manager
  • Never share your password with anyone

Forgot Your Password?

If you've forgotten your password:

  1. Go to the Sign In page
  2. Click Forgot Password?
  3. Enter your email address
  4. Check your email for a reset link
  5. Click the link and create a new password

Note: Reset links expire after 1 hour for security.

Two-Factor Authentication (2FA)

Add an extra layer of security to your account.

What is 2FA?

Two-factor authentication requires both your password AND a code from your phone to sign in. This means even if someone knows your password, they can't access your account.

Enabling 2FA

  1. Go to Settings > Security
  2. Find Two-Factor Authentication
  3. Click Enable
  4. Choose your preferred method:
    • Authenticator app (recommended)
    • SMS codes
  5. Follow the setup instructions
  6. Save your backup codes

Using an Authenticator App

Recommended apps:

  • Google Authenticator
  • Microsoft Authenticator
  • Authy

Setup process:

  1. Download the app on your phone
  2. Scan the QR code shown in settings
  3. Enter the code from the app to verify
  4. Save your backup codes securely

Backup Codes

When you enable 2FA, you'll receive backup codes. These can be used if you lose access to your phone.

Important:

  • Store backup codes securely
  • Each code can only be used once
  • Generate new codes if you run out
  • Never share your backup codes

Disabling 2FA

If you need to turn off 2FA:

  1. Go to Settings > Security
  2. Click Disable under 2FA
  3. Enter your password to confirm

Login Activity

Review Recent Logins

See where and when your account has been accessed:

  1. Go to Settings > Security
  2. Find Login Activity
  3. Review the list of recent sign-ins

Each entry shows:

  • Date and time
  • Device type (computer, phone, tablet)
  • Browser used
  • Location (approximate)
  • IP address

Suspicious Activity?

If you see a login you don't recognise:

  1. Change your password immediately
  2. Enable 2FA if not already active
  3. Sign out of all devices
  4. Contact us if concerned

Sign Out Other Devices

If you've left your account signed in somewhere:

  1. Go to Settings > Security
  2. Click Sign Out All Devices
  3. You'll need to sign in again on all devices

Connected Accounts

Social Sign-In

If you signed up using Google or another provider:

  • View connected accounts in Security settings
  • Disconnect accounts if no longer needed
  • Add additional sign-in methods

Managing Connections

To disconnect a social account:

  1. Go to Settings > Security
  2. Find Connected Accounts
  3. Click Disconnect next to the account
  4. Ensure you have another way to sign in first

Account Safety Tips

Do's

  • Use a strong, unique password
  • Enable two-factor authentication
  • Review login activity regularly
  • Sign out on shared devices
  • Keep your email secure

Don'ts

  • Share your password
  • Use the same password as other sites
  • Click suspicious links in emails
  • Leave your account signed in on public computers
  • Ignore security alerts

Security Alerts

We'll notify you about:

  • Password changes
  • New device sign-ins
  • Security setting changes
  • Unusual activity

Recommended: Keep security alerts enabled in your notification preferences.

If Your Account is Compromised

If you suspect someone has accessed your account:

  1. Change your password immediately
  2. Enable 2FA if not already active
  3. Review recent activity for unauthorised changes
  4. Check payment methods for unauthorised additions
  5. Contact us to report the issue
  6. Review enrolments to ensure nothing has changed

Closing Your Account

If you need to close your Stage Kids Portal account:

  1. Contact us to discuss
  2. Ensure no outstanding balances
  3. Complete any active enrolments
  4. Request account closure

Note: Some information must be retained for legal and administrative purposes.

Need Help?

Security concerns? Contact us immediately and we'll help secure your account.