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Changing or Cancelling Enrolment

Information about changing classes, transferring, or cancelling your enrolment.

We understand that circumstances change. Here's everything you need to know about modifying your child's class enrolments.

Changing to a Different Class

Within the First Two Weeks

If you'd like to switch classes within the first two weeks of term:

  1. Contact us with your request
  2. We'll check availability in your preferred class
  3. Transfers are free during this period

After Two Weeks

After the first two weeks:

  1. Contact us to discuss options
  2. Transfers depend on availability
  3. An administration fee may apply

How to Request a Transfer

  1. Log in to Stage Kids Portal
  2. Go to Classes > My Enrolments
  3. Select the class you want to change
  4. Click Request Transfer
  5. Or contact us directly

Withdrawing from a Class

Notice Period

  • Full refund: Withdrawal before term starts
  • Pro-rata refund: Withdrawal within first 2 weeks with 7 days notice
  • No refund: Withdrawal after 2 weeks without medical certificate

How to Withdraw

  1. Log in to Stage Kids Portal
  2. Go to Classes > My Enrolments
  3. Select the class
  4. Click Withdraw from Class
  5. Follow the prompts to confirm

Medical Withdrawals

If your child needs to withdraw for medical reasons:

  1. Provide a medical certificate
  2. Pro-rata refund or credit will be issued
  3. Priority re-enrolment when they're ready to return

Refund Policy

When You're Entitled to a Refund

  • Cancellation before term begins: Full refund
  • Withdrawal within first 2 weeks: Pro-rata refund
  • Medical withdrawal with certificate: Pro-rata refund or credit
  • Class cancelled by studio: Full refund or transfer

How Refunds Are Processed

  • Refunds return to original payment method
  • Processing takes 5-10 business days
  • You'll receive email confirmation

Credits

Instead of a refund, you may choose a credit:

  • Credits can be used for future terms
  • Credits don't expire for 12 months
  • Credits are applied automatically at checkout

Missing Classes

Casual Absences

  • Let us know if your child will be absent
  • No refunds for casual absences
  • Makeup classes may be available (see below)

Makeup Classes

  • Check if makeup classes are offered
  • Book through the portal or contact us
  • Subject to availability
  • Must be used within the term

Extended Absences

For extended absences (illness, family circumstances):

  • Contact us to discuss options
  • Medical certificate may be required
  • We'll work with you on a solution

Waitlist Management

If You're on a Waitlist

  • You'll be notified when a spot opens
  • You have 48 hours to confirm enrolment
  • After 48 hours, the spot goes to the next person

Removing Yourself from a Waitlist

  1. Go to Classes > Waitlists
  2. Click Remove next to the class
  3. No fee for removing from waitlist

Important Policies

Attendance

  • Regular attendance is important for progress
  • Notify us of planned absences
  • Teachers may follow up on unexplained absences

Behaviour

  • Students are expected to follow studio rules
  • Disruptive behaviour may result in discussion with parents
  • Severe issues may result in withdrawal

Communication

  • Keep your contact details up to date
  • Check emails and portal messages regularly
  • Important updates are sent via email

What's Next?

Need Help?

If you have questions about changing or cancelling enrolment, please contact us. We're here to help find the best solution for your family.